Response of voice outbound passed in Callback API
Techmet
Last Update hace 2 meses
| Paramater | Stands for | Response Type |
| <<call_status>> | Status of the Oveall call | Success / Failure |
| <<agent_call_status>> | Status of agent call | Success / Failure |
| <<talktime>> | Total talktime | Count |
| <<agent_talk_time>> | Call duration as agent connected time | Count |
| <<serviceno>> | Server DID Number for dialing | Phone number |
| <<phoneno>> | Customer phone number | Phone number |
| <<agentno>> | incase of Call latching - agent number | Phone number |
| <<call_ansd_time>> | Time of call answered by customer | Date & Time |
| <<call_start_time>> | Time of call started - Picked by customer | Date & Time |
| <<call_end_time>> | Time of call ended -Picked/Disconnected | Date & Time |
| <<agent_call_ansd_time>> | Time of call answered by Agent | Date & Time |
| <<ivr_dtmfs>> | Extension press by customer | Count |
| <<campaign_name>> | Voice outbound campaign name | file name |
| <<recording_file_name>> | Voicefile which played after connected | file name |
| <<extn_disconnectedby>> | After connected - who disconnected the call | customer / user |
| <<failedretry_attemptno>> | Call retried incase of not connected | Count |
| <<call_remarks>> | any value which passed in api as extra | Revert with extra addition parameter |
Above generic call responsed get passed in client api, once the call get disconnected as response of call.