map agent for extension base call forwarding method

You can map ACTIVE agent to the extsnions. No limit to map the agent in extension but agent creation has the limit based on subscription plan.

Call forwarding has the option to set the priority sequence for mapped agent to receive the call based on need.

Step 1 > Click on Account DID

Step 2 > Click on Map

Step 3 > Choose the extension from list (1 extension at a time)

Step 4 > Select the agent from list (Multiple agent can be selected)

Step 5 > Priority can be setup as well. (Start from 1 to 9)

Set priority sequence of agent :-

Step 1 > Click on Edit Priority

Step 2 > Put the priority in agent list

Step 3 > Update Priority

Note - 

- Priority can be set 1 to 9

- its works extesnsion wise

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