FAQ of IVR Services
Techmet
Last Update há 9 meses
Client Side basic issue of IVR -
Point 1 - Phone number not get recharged OR Bill not get Paid.
--> So, ask customer to call you from same number to your number. If you received call than its not an error.
Point 2 - If agent phone has the TrueCaller app on phone.
--> Put your number on agent place and than make call on IVR. If you receive the Call than check the agent phone for TrueCaller and uninstall it. Save our DID number in there phone and further they can Install the TrueCaller App.
Point 3 - Agent phone number is not connected.
---> Directly Call on there number and check either they can receive the call directly or Not.
Point 4 - Call suppose to be "Always Forward Or All Call Forward" from phone number.
---> Calling to be forwarded as "Always forward" from phone if incase of Busy or Not Reachable than call will be land to phone only not on IVR.
Point 5 - incase of Same Main number get added in Agent.
---> Main Number of IVR, not suppose to be added as agent number, if it will be added than call will be disconnected or other agent will not able to attend the calls. its an Marry-G0-Round situation.
Point 6 - If Welcome tone is not getting Played
---> Uploaded Voice file suppose to be MP3 not in other formats. Check the file types.
Provider Side Basic Issue of IVR
Point 1 - Incase of Call disconnection.
- Check the Expiry Date
- Check the IVR Forwarding Minutes as Wallet
- Check the agent forwarding type as Direct or DTMF models
Point 2 - Incase of Message not going or API not hitting after the call
- Check the API format and Message Content
- Check the Message Counts as Wallet