api setup for IVR Services

We support Click2Call solution in IVR Service which will help to integrate the outgoing call from your any software. 

GET URL api, example is mention below inwhich 4 parameters are required to initiate the call. 

# Click2Call Account (user_id) - Its an click2call account which require to pass in parameter to initiate the call thru API.

# Sever DID (dnid) - Server DID is a server number which will be number to make or receive the calls. 

# Agent Number (agent_num) - its an agent number from client end which manadatory to add in agent list.

# Customer Number (caller_num) - Its a customer number where to make call.

Click2call API format - http://superivr.techmet.in/clicktocallapi/initiateclicktocall?user_id=XXXX&dnid=XXXXXXX&caller_num=XXXXXXXXXX&agent_num=XXXXXXXXX

Each received or made call genarate the logs in IVR Panel, which value can be posted back to Client "Hungup API" thru our "Confirgure API" section where parameter details are as below.

Customer #customer# - Its a customer number

DNID #dnid# - Server DID number

Recordingpath #recpath# - Recording URL 

Agent Number #agent# - Agent number who attended the call

Call start time #calltime# - At time to place/receive the call

Total Call duration #duration# - total duration of Call

Call spoken duration #custbillsec# - total talked duration of customer call

Agent spoken duration #agentbillsec# - total talked duration of agent call

Unique ID Number #UniqueID# - unique id of call log

Call Status #status# - Call status as missed and answer

Call Type #type# - Call type as incoming and outgoing